1. Introduction
Welcome to Diamond Balance. These terms and conditions (“Terms”) govern all purchases made through our website, diamondbalance.com, and form a legally binding agreement between you (“Customer”) and Diamond Balance (“Seller”). By using our website or placing an order, you agree to these Terms.
2. Products
Our personal care products are designed for personal use only and are not intended for medical purposes. Customers should consult a healthcare professional before using any products, especially if they have specific conditions. Individual results may vary, and we do not guarantee specific outcomes.
3. Orders and Payments
- All orders must be placed through diamondbalance.com.
- Prices are listed in euros (€) and include VAT.
- Accepted payment methods include credit card, PayPal, or any other methods specified on the website.
- An order confirmation will be sent to the customer’s email upon successful payment.
4. Delivery
- We deliver exclusively within mainland [Insert Country].
- Delivery times range from 7 to 15 business days.
- Shipping costs are calculated at checkout and added to the total price.
- Tracking information is provided via email once the order is processed.
- Deliveries are handled by DHL, UPS, or CTT Correios.
- Diamond Balance is not responsible for delays caused by customs or shipping carriers.
5. Return and Refund Policy
- We do not accept returns.
- If a product is defective or incorrect, customers must provide photographic evidence within 4 days of delivery.
- Verified claims will be addressed with a replacement product, shipped at no additional cost.
6. Liability
- The Seller is not liable for any indirect or consequential damages resulting from the use of our products.
- It is the Customer’s responsibility to seek medical advice before using any products, if necessary.
- Products should not replace a balanced diet or prescribed medical treatments.
7. Personal Data
- Personal information is collected only for order processing and communication regarding purchases.
- We do not share personal data with third parties or use it for marketing purposes without explicit consent.
- Data is securely stored in compliance with applicable data protection laws.
8. Intellectual Property
- All content on diamondbalance.com (text, images, logos) is protected by intellectual property laws.
- Any reproduction, distribution, or use of the content without written permission is prohibited.
9. Governing Law
These Terms are governed by the laws of Europe. Any disputes will be subject to the exclusive jurisdiction of the courts of Europe.
10. Contact
For questions or complaints, please contact us at:
Email: [email protected]
We provide support exclusively through email.
11. General Provisions
- The Seller reserves the right to update these Terms at any time without prior notice. Changes will be effective immediately upon posting on the website.
- By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.
- Misuse of the website or fraudulent activities may result in cancellation of orders and/or legal action.