Shipping

What Shipping Methods Are Available?
We use DHL, UPS, and Correios to ensure reliable and timely delivery for all orders.

Do You Ship Internationally?
Currently, we only deliver within mainland Europe.

How Long Will It Take To Get My Package?
Delivery times range from 7 to 15 business days. You will receive a tracking code via email once your order has been processed.

Orders and Payments

What payment methods do you accept?
We accept credit cards, PayPal, and other secure payment methods available at checkout.

Can I cancel my order?
Orders can only be canceled if they have not yet been processed for shipping. Please contact us immediately at [email protected].

Do you offer bulk discounts?
For bulk orders or special requests, please email us at [email protected] to discuss your options.

Returns and Replacements

Can I return a product if I change my mind?
We do not accept returns. However, if there is an issue with the product, please contact us within 4 days of delivery with proof, and we will send a replacement at no additional cost.

What should I do if I receive a damaged or incorrect product?
Please email us at [email protected] with photos of the issue within 4 days of receiving your order. We will resolve the issue promptly.

How Can I Return a Product?
We currently do not accept returns. Please reach out to us if you have product-related concerns.

Product Safety

Are your products safe to use?
Our personal care products are made with high-quality ingredients and designed for safe use. Always consult a healthcare professional if you have concerns or pre-existing conditions.

Are there any side effects from your products?
Individual reactions may vary. Please follow the recommended usage instructions and consult a healthcare professional if necessary.

Support and Data Privacy

How do I contact customer support?
You can reach us at [email protected]. We strive to respond to all inquiries within 24 hours.

Do you collect or share my personal data?
We only collect data necessary to process your orders and do not share it with third parties unless required for order fulfillment (e.g., shipping companies). Refer to our Privacy Policy for more details.