1. Introduction
At Diamond Balance, your privacy is our priority. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our products.
2. Data Collection
We collect only the information necessary to process your orders and provide you with the best shopping experience. This includes:
- Name
- Email address
- Shipping and billing address
- Phone number (optional)
- Payment details (processed securely by third-party payment processors)
We do not collect sensitive personal data, nor do we use your data for marketing purposes without your explicit consent.
3. Use of Data
Your data is used solely for the following purposes:
- Processing and fulfilling your orders
- Sending order confirmations and tracking details
- Providing customer support
- Complying with legal requirements, such as tax and accounting regulations
4. Data Sharing
We respect your privacy and do not sell or rent your personal information. However, your data may be shared with:
- Shipping companies (e.g., DHL, UPS) to deliver your orders
- Payment processors to handle transactions securely
- Legal authorities, if required by law
5. Data Retention
We retain your personal data only as long as necessary to:
- Fulfil your orders
- Comply with legal obligations
- Resolve disputes or enforce agreements
Once these purposes are fulfilled, your data will be securely deleted.
6. Security Measures
We implement robust security measures to protect your personal information, including:
- Secure servers with firewalls
- Encrypted transactions for payment processing
- Restricted access to your data by authorised personnel only
7. Cookies
Our website uses cookies to enhance your browsing experience and ensure functionality. Cookies are small files stored on your device. You can manage your cookie preferences through your browser settings.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates to your data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for data processing (where applicable)
- Lodge a complaint with a supervisory authority if you believe your rights have been violated
9. Third-Party Links
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be effective immediately upon posting. We encourage you to review this policy periodically.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: [email protected]
By using our website, you consent to the terms of this Privacy Policy.