1. Introduction Welcome to the website terms and conditions of use. By accessing this Website and/or placing an order, you agree to be bound by the terms and conditions set out below. If you do not agree, you may not use or access this Website.
2. Definitions
- Conditions – These terms and conditions.
- Product – Any item listed for sale on the Website.
- Product Description – Details provided for each Product, including delivery and disclaimers.
- Users – Visitors and customers of the Website.
- Personal Information – Information provided by users at registration or checkout.
- We/Us – ETER DYNAMIC LIMITED.
- Website – diamondbalance.com or any future URL.
- Cookies – Small files saved on your device to store preferences.
- United Kingdom – England, Wales, Scotland, Northern Ireland, and the Channel Islands.
- You – A user of the Website.
3. Website Use By using this Website, you confirm that:
- All Personal Information provided is accurate and updated.
- You will not impersonate others or use false identities.
- Orders placed are subject to these Conditions.
4. Indemnity You agree to indemnify us against all claims, damages, costs, and expenses arising from misuse of the Website or breach of these Conditions.
5. Our Rights We reserve the right to:
- Modify or withdraw the Website or any part without notice.
- Update these Conditions at any time. Continued use implies acceptance.
6. Third-Party Links We may provide links to third-party websites. We are not responsible for their content, availability, or privacy practices.
7. Recommendations We may recommend products based on browsing behavior. See our Privacy Policy for how we use your data.
8. Privacy & Cookies All Personal Information is confidential and processed under UK GDPR. Full details are in our Privacy & Cookie Policy.
9. Product Descriptions
- Products are sold according to their descriptions.
- Images are for reference only.
- Prices and availability may change.
- Ensure you choose the correct size, quantity, and variant when ordering.
10. Ordering and Payment
- Orders are placed by confirming at checkout.
- You’ll receive an order confirmation and a dispatch email.
- The contract is formed when we dispatch your order.
- We may cancel orders due to stock limits, payment issues, or suspicion of misuse.
11. Pricing & VAT All prices are in GBP (£) and include VAT where applicable. Shipping costs are added during checkout.
12. Delivery
- Free international shipping on orders over £150 / €180 / $200.
- Orders shipped via tracked courier services.
- Ensure address and contact details are correct.
- Tracking information is sent by email once dispatched.
13. Cancellations & Returns Under the Consumer Contracts Regulations 2013:
- Cancel your order within 14 days of receiving items.
- Return costs are the customer’s responsibility.
- Refunds processed within 14 days of return receipt.
- Returned items must be unused and in original condition.
- Contact us within 4 days for damaged/faulty items with photo evidence.
14. Liability
- We are not responsible for indirect or consequential loss.
- Liability is limited to the value of the order.
- We do not exclude liability for death or injury due to our negligence.
15. Intellectual Property All Website content is owned or licensed by ETER DYNAMIC LIMITED. Reproduction or distribution without permission is prohibited.
16. Force Majeure We are not liable for delays or failures due to events beyond our control (e.g., strikes, natural disasters, pandemics).
17. Severance, Waiver & Survival
- If any clause is invalid, the rest remain in force.
- No rights are waived unless in writing.
- Relevant clauses survive contract termination.
18. Entire Agreement These Conditions constitute the full agreement. Any changes must be made in writing.
19. Governing Law These Conditions are governed by English law. Disputes are subject to the exclusive jurisdiction of English courts.
20. Contact For all queries, contact us at: [email protected]
ETER DYNAMIC LIMITED, 45 Perryfield Way, London, NW9 7FP, United Kingdom
Company Number: 16296364